Veelgestelde vragen

Frequently Asked Questions

We are glad you are contacting us! Do you have a question about your package?

First, read our FAQ below, which contains the most frequently asked questions. Can't find your answer? You can always contact us at the bottom of this page.

Where is my package?

After placing your order, it usually takes 1 to 4 business days to process your order and 7 to 14 business days before your order is delivered in the Netherlands. If these terms have passed, please contact our customer service.

Where can I find my tracking code?

Once your order has been shipped, you will automatically receive a tracking code. Please also check your spam folder, as our emails sometimes end up there. Please note that it may take some time before your tracking link becomes active.

I am not satisfied with my package.

Please visit our Exchanges & Returns page to return your package.

If you can't find the answer to your question, you can always contact us:

Email:  info@savilia.nl